You can visit the majority of our website without revealing any personal information about yourself. However, there are times when we need to collect information so we can provide the services that you request. We may keep this information in a database.
How we collect personal information
Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users.
To learn how to disable cookies on browsers please click here. https://support.google.com/accounts
b) Website analytics
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie.
This is for statistical purposes and includes information such as most visited pages, types of browsers used to access our site, technology used, referring sites, IP addresses, geographical and demographic information. The information collected is not linked to any personally identifiable information.
c) Completion of an online contact form
We collect information about you when you complete our online contact form. The information we require from you will be indicated on the form.
How we use personal information
We use your personal information for the following purposes:
– To request a visit
– To enable you to easily contact us and request information
– To register your pet online
We will not sell or disclose any personal information such as your e-mail address to third parties without your prior consent (unless with your consent e.g. referral to another veterinary clinic).
How long do we keep your data?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Generally, however, such personal data held on our system will not be accessed after this time but is likely to be retained.
What are your rights?
You may have access to your personal data held at any time on request. If at any point you believe that the personal information we hold is incorrect, you can request to have it corrected or deleted. Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.
If you wish to raise a complaint on how we have handled your personal data, you can contact Dr Caroline Ficker BVSc(Hons) CertSAM MRCVS to have the matter investigated at firstname.lastname@example.org
Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.
The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot be held liable for any damages or implications as a result of visiting any external links mentioned.
We encourage you to be cautious and to read the privacy statements of each and every website that collects your information.
This privacy statement only applies to information collected on this website.